How to Remove a Device from Notifications

If you’ve switched phones, handed a device to someone else, or simply want to stop a tablet from buzzing every time your child spends from their KiddyCash wallet, removing that device from notifications is the clean fix. This is different from muting alerts — it fully disconnects the device so it stops receiving pushes entirely.

Before you start

Make sure you know which device you want to remove. If you’re unsure which devices are currently registered, open the KiddyCash notifications centre and check the Devices tab — each entry shows the device name, platform (Android/iOS), and the date it last received a push.

It also helps to have already cleared any pending alerts on that device. If you haven’t done that yet, see how to read an unread notification so nothing gets lost before you disconnect.

Steps to remove a device

  1. Go to your notification settings. From the KiddyCash app or web dashboard, navigate to Settings → Notifications → Devices. You can also reach this directly from the notifications centre by tapping the gear icon in the top-right corner.

  2. Find the device you want to remove. Devices are listed by name — for example, Kamau’s Tecno Spark or Nairobi Office iPad. If you renamed your device on your OS, that name reflects here. Look at the Last active timestamp to confirm you have the right one.

  3. Tap or click the device entry to expand its detail panel. You’ll see the notification types it’s subscribed to — things like transaction alerts, allowance top-ups, approval requests, and campaign updates.

  4. Select “Remove device”. A confirmation prompt will appear. KiddyCash will warn you if the device is the only registered device on your account, since removing it means you won’t receive push notifications anywhere until you re-register a device.

  5. Confirm the removal. Once confirmed, the device is immediately deregistered. Any in-flight notifications — for example, an M-Pesa-linked wallet credit happening at that moment — will not be delivered to the removed device. They will still appear in your notification inbox, which persists independently of device registration.

  6. Verify the change. Refresh the Devices list. The removed entry should be gone. If it reappears, the device may have re-registered automatically because the KiddyCash app is still installed and logged in on it. In that case, log out of KiddyCash on the device itself, or revoke its session under Settings → Security → Active Sessions.

A note on Smart Approval and device registration

If you use Smart Approval — KiddyCash’s feature for approving or declining your child’s spend requests in real time — removing a device has an immediate effect on your approval flow. Approval prompts are push-delivered, so a deregistered device won’t receive them. If you’re making changes to how Smart Approval reaches you, it’s worth reading what’s new in Smart Approval and a closer look at Smart Approval to understand how the feature handles unanswered requests when no device responds.

When devices re-register automatically

Reinstalling the app, clearing app data, or logging in again on a device will re-register it. This is expected behaviour. If you’re managing a shared device — say, a school-issued tablet in Nairobi used by multiple staff — the best practice is to create a dedicated KiddyCash staff account with scoped notification permissions rather than using a personal account.